By placing an order with Texces, you agree to the following terms and conditions. These policies are designed to provide transparency and guidance regarding returns, exchanges, and refunds within the United States.
A. 30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible, items must be in their original condition — unused, unworn, and unwashed, with all original tags attached and packaging intact. Items showing signs of wear, damage, or alteration will not qualify for a return.
B. How to Start a Return
To initiate a return, email us at support@Texces.com
;with your order details and a brief reason for return. Once approved, you will receive a prepaid return shipping label and detailed instructions on how to package and send your item.
Important: Items returned without prior authorization will not be accepted. This ensures your return is processed efficiently.
C. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us right away at support@Texces.com
. Our team will promptly resolve the issue through a replacement, exchange, or refund as applicable.
Note: Delivery times for replacements may vary depending on your location.
D. Exchanges
Exchanges are only available for defective items, wrong sizes, or incorrect products. Change-of-mind exchanges are not accepted.
To request an exchange, email support@Texces.com
with your order number and a short description of the issue. Approved exchanges will include instructions for returning the original item and receiving your replacement promptly.
E. Restocking Fee
Texces does not charge any restocking fees for returned items.
F. Refunds
Once your returned item is received and inspected, we will notify you via email about your refund status. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take slightly longer for the funds to reflect in your account.
Items that do not meet return eligibility (e.g., worn, damaged, or missing tags) will not be refunded, and may be returned to you at your expense. The maximum estimated refund time is 7 business days from approval.
G. Discounts Promotions
Discount codes or promotional offers must be applied at checkout. Refunds will not be issued for unused discounts or missed promotions. Please verify that discounts are applied before completing your order.
Customer Support
For any questions or assistance:
Address: 7535 San Fernando Rd, Burbank California 91505, United States
Phone: +1 (614) 207-3008
Email: support@Texces.com
Our team is available to provide support and ensure a smooth shopping experience.