Where is Texces located?

Our store and headquarters are located in Burbank, California, USA.

What is Texces Return Policy?

You can find detailed information about returns, eligibility, and timelines in our Return Refund Policy section on the website. It explains step-by-step how to initiate a return and what conditions apply.

Will I Receive an Order Confirmation Email?

Absolutely! After your order is successfully placed, you will receive an automatic confirmation email. This email includes your order summary, shipping address, and all essential details to help you track and manage your purchase.

Are Sale or Special-Order Items Eligible for Return?

No. All sale items and customized or special-order handbags are considered final purchases and cannot be returned or exchanged. Please review the product description carefully before making your purchase.

What Shipping Options Does Texces Offer?

We provide two convenient shipping options to fit your needs:

Standard Shipping:

Order Processing: 1–2 business days (Monday–Friday)

Delivery: Typically 5–7 business days

Fast Shipping:

Order Processing: 0–1 business day (Monday–Friday)

Delivery: Usually 1–3 business days.

You can select your preferred shipping option at checkout.

How Can I Track My Order?

After your order ships, you’ll receive a tracking number and link via email. Tracking usually becomes active within 24–48 hours.

If your package is delayed or appears lost, contact us at support@Tenerrry.com
. Our team will help locate your order or provide a suitable resolution.

Important: Ensure your shipping address is correct. Packages sent to incorrect or incomplete addresses may not qualify for free replacement.

How Long Will It Take to Receive My Order?

Fast Delivery: 1–3 business days

Standard Delivery: 6–9 business days

All orders are carefully processed and packaged to ensure your handbag arrives in excellent condition.

How Do I Process a Return?

To initiate a return, please contact our customer support team at support@Tenerrry.com
. We’ll guide you through the return process and provide instructions for sending your item back.

Are There Any Product Restrictions?

All sale items are final purchases and cannot be returned or exchanged. Always check the product title and description for disclaimers regarding eligibility.

Customer Support

For any questions, our support team is ready to assist:

Address: 7535 San Fernando Rd, Burbank California 91505, United States

Phone: +1 (614) 207-3008

Email: support@Tenerry.com

We are committed to providing prompt and friendly support to make your shopping experience smooth and enjoyable.